Connecting People · Powering Possibilities
Outsourced operations for professional firms.
Dektos provides trained specialists for medical, legal, accounting, customer-support, and back-office teams — embedded remotely, fully managed, and aligned to the way your firm works.
What we do
Specialists for the work your firm runs on.
Fully-managed remote teams across the functions professional firms depend on — onboarded into your tools, your playbooks, and your standards.
Customer support
24/7 multichannel coverage with managed quality and clear escalation paths.
- Voice, email, chat, ticketing
- QA scoring with weekly calibration
- Escalation playbooks per account
Administrative support
Embedded executive and operations assistants who learn your stack and your style.
- Inbox, calendar, travel ops
- CRM hygiene and reporting
- Document and expense workflows
Bookkeeping & accounting
Month-end close, AR/AP, and clean books — under your CPA's review.
- QuickBooks, Xero, NetSuite
- AR / AP reconciliation
- Audit-ready monthly close
Paralegal & legal ops
Trained paralegals supporting case prep, research, intake, and filings.
- Document review and summarization
- Court filing prep
- Client intake and conflict checks
Medical billing & coding
Certified coders managing claims, denials, and AR follow-up under HIPAA-aligned controls.
- ICD-10 / CPT coding
- Denial management and appeals
- HIPAA-aligned workflows
Claims & document ops
High-volume processing for insurance, mortgage, and underwriting workflows.
- Document indexing and OCR
- Claims data entry and validation
- SLA-driven turnaround
Who we serve
Built for regulated, detail-heavy industries.
The verticals where correctness, confidentiality, and consistency aren't optional.
Why Dektos
A higher bar, by design.
We build for the high-trust corners of operations — where specifics matter more than adjectives.
Compliance-first
HIPAA-, SOC 2-, and ISO 27001-aligned controls built into onboarding from day one — not bolted on after a deal closes.
Time-zone coverage
Embedded teams cover your business hours and your overnights — without compromising onshore-quality output.
QA-led delivery
Weekly scoring, monthly calibration, and transparent KPI dashboards. We solve problems, not just fill seats.
Scale on demand
Ramp from one specialist to a full team in weeks. Pay for the capacity you need, when you need it.
How it works
From first call to running team — in weeks.
Discover
A 30-minute scoping call to map the work, identify SLAs, and confirm fit. No deck, no upsell.
Design
Together we define roles, KPIs, escalation paths, and the communication cadence your firm runs on.
Deploy
Trained specialists onboard inside two weeks. Tools integrated, playbooks live, work moving.
Optimize
Weekly QA scoring, monthly business reviews, and quarterly capacity planning baked into the engagement.
Trust & security
Compliance built in, not bolted on.
Every engagement runs on controls modelled to the standards your industry is held to.
HIPAA-aligned
Privacy and security controls for protected health information, embedded in all medical-vertical work.
SOC 2-aligned
Security, availability, and confidentiality controls following the SOC 2 framework.
ISO 27001-aligned
Information-security management practices aligned to ISO standards across engagements.
GDPR-ready
EU data-subject rights and lawful processing supported on cross-border engagements.
Dektos operates a compliance-first program from day one. Formal third-party certifications (e.g. SOC 2 Type II, ISO 27001) are part of our roadmap; current controls are modelled to these frameworks and documentation is available on request.
Questions
The details that matter.
How is engagement priced?
Monthly per-specialist, billed in arrears. Pricing varies by role complexity, language requirements, and shift coverage. We share an exact quote after the discovery call — no list-price game.
What security and compliance controls do you follow?
HIPAA-aligned controls for medical work, a SOC 2-aligned control set, ISO 27001-aligned information-security practices, and GDPR data-processing addenda on request. Documentation isn't behind an NDA gate.
How long does it take to deploy a specialist?
Standard roles: about 14 business days from a signed SOW. Specialty roles (medical billing, paralegal, certified bookkeeper) take 21–30 days, depending on background screening and access to your systems.
Can we hire one specialist, or do you only do teams?
Both. We start as small as a single specialist for narrow workflows, and scale to a team as SOPs and trust are established.
What happens if a specialist isn't a fit?
Replacement at our cost within the first thirty days, no questions asked. Beyond that, performance issues are handled jointly via QA review — replacement is still our cost when it's warranted.
How are time zones handled?
We staff to your business hours by default. Overnight, follow-the-sun, and weekend coverage is available in any major time zone with two weeks of lead time.
What's the notice period for ending an engagement?
Thirty days for monthly engagements, sixty for annual. We help with handover documentation and knowledge transfer — no exit fees.
Do we need to provide tools and systems?
Yes — specialists work inside your stack (CRM, helpdesk, EMR, accounting platform, etc.). Most clients add them as standard licensed users. We don't bring our own software unless asked.
Get in touch
Let's build your team.
Tell us the work you'd like to move off your plate. We'll map it on a 30-minute call and show you exactly how it would run.
hello@dektossolutions.com